Questions & Answers

A short call or an email describing the problem. Within two working days you get a written proposal: scope, timeline and price. No charge until you approve it.

A business website takes two to four weeks; a webshop four to eight; a custom application usually two to four months to the first production version, delivered in working iterations along the way.

You do. Full source, documentation and deployment instructions are part of every delivery. You are never locked in — not even to us.

Shop purchases are processed by Paddle, our merchant of record, which handles payment, invoicing and VAT. License keys arrive by email right after checkout.

Refunds for digital products are handled with Paddle within 14 days of purchase, in line with Paddle’s refund policy and applicable consumer law. Updates and support are included for the period on the product page; after that, the software keeps working and renewals are optional.

Your choice: a Care Plan where we monitor, update and back everything up — with response times in writing — or a clean handover to your own team. Care Plans are month to month; cancel with 30 days notice. If a plan is not a fit within the first 30 days, we refund it.

Yes — most of our work is remote, in English or Serbian, across European time zones. Project payments are split into milestones; Care Plans and licenses are billed monthly or yearly.